Terms and Conditions

1. Eligibility & Use

• You must be at least the age of majority in your country of residence.
• You agree to use the Site only for lawful purposes.
• You must not misuse the Site, attempt unauthorized access, or disrupt functionality.

2. Account Responsibility

• You are responsible for maintaining the confidentiality of your account.
• All information provided must be accurate and up to date.
• You are responsible for all activity under your account.

3. Products & Availability

• We strive to ensure product descriptions and images are accurate.
• Colors and appearance may vary depending on your device.
• We reserve the right to modify or discontinue products at any time.
• Product availability is not guaranteed.

4. Product Specifications, Tolerances & Manufacturer Information

All products are supplied in accordance with the official specifications, quality standards and manufacturing tolerances established by their respective manufacturers.

Minor variations in dimensions, colour, coating, finish or appearance resulting from manufacturing processes, production batches, photography or display settings are considered normal and do not constitute product defects.

Customers are responsible for reviewing the published specifications and ensuring the selected products are suitable for their intended application. Official manufacturer catalogues, technical specifications and application guides available on our Website form part of the product information.

For detailed specifications, please refer to the official PDF catalogs, brochures, application manuals, and other materials available on our Website:

• Swarovski Catalog & Technical Specifications

5. Orders & Acceptance

• Placing an order constitutes an offer to purchase.
• We reserve the right to accept or reject any order.
• Payment confirmation alone does not constitute acceptance of an order. An order is accepted only after confirmation by Crystal House.
• We may cancel or limit orders in cases of suspected fraud or errors.

6. Pricing & Payments

• Prices may change without notice.
• Prices do not include shipping, customs duties, or taxes unless stated.
• You are responsible for any import duties or local taxes.
• Payments are processed securely via third-party providers.

7. Shipping & Risk Transfer

• Delivery times are estimates and not guaranteed.
• We are not responsible for delays caused by carriers or customs.
• Unless otherwise required by applicable consumer protection laws, risk of loss or damage passes to the customer once the shipment has been handed to the selected carrier.

8. Returns & Refunds

All returns and refunds are governed by our Refund Policy.

9. Intellectual Property

• All content on the Site (text, images, logos, design) is our property or licensed to us.
• You may not copy, reproduce, or distribute content without permission.

10. Third-Party Services

• We may use third-party providers (payments, shipping, analytics).
• We are not responsible for third-party services or websites.

11. User Content & Feedback

• By submitting content (reviews, feedback), you grant us a worldwide, royalty-free license to use it.
• You confirm that your content does not violate any laws or rights.

12. Prohibited Use

• Fraudulent activity or misuse of the Site
• Violation of laws or intellectual property rights
• Distribution of malware or harmful code
• Scraping or unauthorized data collection

13. Disclaimer of Warranties

The Site and products are provided "as is" and "as available". We do not guarantee uninterrupted or error-free operation.

This does not limit mandatory consumer rights under applicable law.

14. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages arising from use of the Site.

This limitation does not apply where prohibited by law, including consumer protection laws.

15. Indemnification

You agree to indemnify and hold us harmless from claims resulting from your misuse of the Site or violation of these Terms.

16. Termination

We may suspend or terminate access to the Site if you violate these Terms.

17. Force Majeure

Crystal House shall not be liable for delays or failure to perform caused by events beyond its reasonable control, including natural disasters, war, pandemics, strikes, transportation disruptions, customs delays or government actions.

18. Trademarks

All trademarks, product names, logos and brand names displayed on this Website remain the property of their respective owners and are used solely to identify genuine products offered for sale.

19. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Where mandatory consumer protection laws apply in the customer’s country of residence, nothing in these Terms limits those statutory rights.

21. Changes to Terms

We may update these Terms at any time. Continued use of the Site constitutes acceptance of changes.

22. Contact

Email: info@ecrystalhouse.com
Address: Shop 19-22, Al Hana Center, Al Mankhool Road, Bur Dubai, United Arab Emirates